Refund & Cancelation Policy

Refund & Cancellation Policy

 

At Aeonya, we take great care in the creation and handling of each item. However, if there is an issue with your order, we are here to assist you.

 

Refunds

• Refunds will be issued to the original mode of payment.
• Refunds will be processed within 10 to 45 business days, depending on your card issuer’s procedures.

 

Eligible Refund or Replacement Situations
You may request a refund, return, or replacement under the following conditions:

• The wrong product was sent
• The item is defective or non-functional
• The product was damaged during shipping
• The item was not delivered within the promised timeframe

 

Timeframe to Report Issues
Customers must report any of the above issues within 5 days of receiving the product. Requests made after this window may not be eligible for a refund or replacement.

 

Conditions for Replacement

• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Replacements will be sent upon review and confirmation of the reported issue.

 

Order Cancellations

• Orders can be cancelled before shipment. Once dispatched, cancellation requests cannot be accommodated.

 

Important Note

• Refunds will not be issued for delays caused by force majeure, customs, or incomplete delivery information.
• If no issue is reported within the allowed timeframe, the order will be considered accepted and completed.

 

We value your trust. Our refund policy is designed to be fair, transparent, and aligned with cardholder protections under local and international standards.